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Digital Project or Account Management Award

Sponsored by Quintiles

Quintiles’ award-winning communications group sits at the heart of the world’s leading integrated healthcare services organisation. Quintiles has helped todevelop or commercialise the top 50 best selling drugs on the market. This unique experience sets us apart. We offer strategic global digital communications solutions that span the product lifecycle. Our digital solutions enhance study operations, ensuring effective data capture and site management, and use innovative interactive formats to engage experts in developing and delivering clinical programmes. We employ the latest online direct-to-patient research strategies, combined with our industry-leading patient data management platform, to enable optimal real-life patient outcomes capture and build robust product value. Quintiles’ insight-driven patient adherence programmes engage with patients to generate measurable behavioural change. Our multi-channel commercial solutions enhance fieldforce effectiveness, by enabling tailored, multi-format interactions with healthcare professionals. All our programmes are based on exceptional insight and audience understanding, delivering measureable outcomes for our customers.

WinnerGill Dunn

Company: Aurora
Gill Dunn
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Spearheading many of Aurora's digital activities, Gill is respected by her colleagues, clients and digital thought leaders for her expertise in this fast-moving and challenging communication discipline. She has become a trusted adviser for all her clients and is confident leading her teams to deliver solutions that are at the forefront of digital boundaries, but still deliver against clients' business objectives. Gill also takes a leading role on Aurora's online activities, writing the agency's social media policy and managing the Twitter account and moderation of #hcsmeu when found Andrew Spong stepped down. Andrew commented, "Gill has been an exemplary ambassador for, and moderator of, #hcsmeu. Thanks to the consistency and precision of Gill's careful stewardship and tireless support, #hcsmeu has grown to become one of the top five healthcare hashtags in the world according to the industry standard benchmarking and research resource, Symplur."

Client quote: "Gill has a complete grasp of her clients' pressures and needs and can manage, flex and ensure the agency team is well prepared and organised to adapt as my business requires. I know that my team has a good pair of hands at the helm within the agency." Digital Lead, Roche Products

Judges said:

Gill possesses an excellent blend of technical, social and team working skills across many diverse projects. We were particularly impressed by the feedback from clients, regarding how she has really helped them succeed.

Highly Commended: Kristen Grant

Company: Waggener Edstrom

Kristen Grant
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An exceptional project manager, Kristen manages multiple projects for Eli Lilly flawlessly. From initiation to completion her methods of working mean that everyone is clear on next steps so that the delivery is manageable and meets the client's expectation. With her many years as a digital lead, servicing clients on two continents, Kristen has demonstrated strengths in delivering solutions that are not only creative and inspired, but also in delivering well-run and managed programmes, ultimately delivering great results for clients. She is a core team member and highly regarded by her team, the wider organisation and her clients.

Client quote: "Throughout the development of our innovation exhibit booth and related materials at the conference I was confident in Ms Grant's experience and ability to deliver a high quality, engaging product. She used her experience, creativity and out-of-the-box thinking to guide the Waggener Edstrom team through this project. We were delighted with the result." Communications Manager, Global Health Programs, Eli Lilly.

Judges said:

Kristen demonstrates exceptional relationship skills that were clearly in evidence by taking a major account from ad-hoc to retained.

Finalist: Claire Ashtekar

Company: Digitas Health

Claire Ashtekar
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Claire has the ability to absorb, structure, control and deliver the broadest range of projects from complex consulting and strategy assignments to fast turnaround web-based deployments. A new member of the senior management team has brought Claire additional responsibilities which she has embraced with enthusiasm and confidence. She has built a fantastic team around her, who are takign on her own values and energy, creating an invaluable atmostphere of confident and 'can-do' delivery.

Client quote: "I would like to take this opportunity to sincerely thank you for your outstanding owrk in bringing Phoenix alive across the entire region. I especially appreciate your high quality standards, sense of urgency, operating with discipline and I truly enjoy our collaboration." Marketing Director, Medtronic Diabetes Europe.

Finalist: Veronique Dennard

Company: eBee

Veronique Dennard
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Described as an exceptional digital account manager, Veronique's colleague say "nobody helps clients create digital in healthcare better than her". Her unswerving drive is balanced by enormous sensitivity to the clients, patients, doctors and teams that she works with. Veronique's sensitivity to each individual client's situation means they embrace the digital solutions she proposes. They know she is in control, they understand as much as they need to and they trust implicity in her ability to deliver valuable quality assets. Over the last 12 months Veronique has had her fair share of challenges: running international eDetails across 15 markets with a 'committee' of client stakeholders; navigating global social media campaigns for patients; global training initiatives for HCPs and self-profiling patient support websites. And all this whilst being an active member of the agency's Social committee and commuting 2 hours each way to Bournemouth. Pretty impressive? Colleagues and clients think so!

Client quote: "Veronique is an excellent Account Manager. She understands digital campaign development and has the ability to breakdown what seems like a very complex problem into very easy to understand manageable steps. Because of her experience and keen eye for detail, if the brief is unclear she will ask the right questions to gain a clear understanding of the end requirement, so she can communicate clearly to her team. This ensures that what is delivered is on brief and on time. Because Veronique manages her team well, and communicates with me on a daily basis, I can focus my efforts on managing the internal stakeholder expectations and leave the design and development in the very capable hands of Veronique and her team at eBee." Project Manager, Mobile Representative Enablement, GSK

Finalist: Charlie Hunt

Company: Langland

Charlie Hunt
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Thanks to Charlie's determination and passion for digital a number of diverse and ambitious digital projects became reality this year. His ability to build strong and trusting relationships with his clients by acting as their guide and mentor and his patience and meticulous attention to detail in managing the technical development process, has ensured effective leadership of both internal digital teams and external production companies. Building an ambitious computer game for children on a long term clinical trial was a 'first' for the pharmaceutical company involved and indeed the industry. As such, it required a complex approval process both by the pharmaceutical company's own legal and compliance teams in multiple countries as well as external regulatory bodies. Charlie's unwavering support for the client every step of the way and his single-minded determination to address every single concern and question has resulted in successful approval by regulatory authorities in 46 countries.

Client quote: "Charlie has been fantastic to work with throughout this project. It was certainly ambitious and I was really impressed with his ability to keep on top of multiple projects at once to ensure a high impact launch. His commitment was captured beautifully at our internal launch when we had technology issues at a cinema we were using. With a cinema full of employees and the cinema team unable to resolve the issue Charlie personally got up, went into the projection room, pushed the technical team aside and much to my relief got the whole thing to work perfectly." Marketing Director, Idis

Finalist: Stephanie Kendall

Company: bmore creative

Stephanie Kendall
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A passionate team member, Stephanie lead the account team on digital projects for clients Napp and Shire. Always on the ball in terms of ZINC approval, clinical, medical and legal approvals, she's also very reliable when it comes to timelines and costs. Everything you need in an efficient account manager.

Client quote: "Steph is so efficient and polite it is an absolute pleasure to work with her on all of our projects, especially the digital and creative ones". Group brand manager, Shire

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PM Society Digital Media Awards 2013 sponsors:

bMore Creative Cegedim ABPI Binleys emotive Pharmaceutical Field Radical Departures IMS Health Elsevier Pharma Solutions Havas Life Medicom HAVAS LYNX The Earthworks PharmiWeb Solutions Quintiles PriMe PharmaTimes OPEN LEC